Miso

At Miso.com ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our services:

a. Information You Provide:

Name, email address, phone number, and payment details.
Travel preferences, frequent flyer information, and loyalty accounts.
Credit card points balances.
Communications and messages sent through Miso.com channels.

b. Information Collected Automatically:

Device information (IP address, browser type, operating system).
Usage data (interaction with our platform, access times).
Cookies and similar tracking technologies (please see our Cookie Policy for more details).

c. Connected Account Data:

When you connect external accounts (such as Google) to Miso.com, we may access and collect data with your explicit consent:

Email messages to identify airline loyalty accounts and booking confirmations.
Calendar events to add flight bookings and schedule travel based on your existing events.

2. How We Use Your Information

We use your information for the following purposes:

To provide and personalize our travel booking services.
To process payments and fulfill booking requests.
To communicate with you regarding your bookings and support inquiries.
To improve our platform, including troubleshooting and analytics.
To comply with legal obligations and enforce our terms of service.

Connected Account Data: When you connect external accounts, we use this data to scan for airline loyalty program information and travel booking confirmations, and to add flight bookings to your calendar while considering your existing schedule. Our use of connected account data is limited to these disclosed travel-related purposes.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors who assist in operating our platform (e.g., payment processors, airlines, hotel partners).
Legal Obligations: We may disclose your information to comply with applicable laws or legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not share data from your connected accounts (such as email or calendar data) with third parties except with your explicit consent, for legal reasons as required by law, or with service providers who need access to provide our core travel booking functionality under strict confidentiality agreements. We never sell or use connected account data for advertising purposes.

4. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including data from connected accounts. All data is encrypted in transit and at rest. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

For connected accounts, you can revoke our access at any time through your account settings with the respective service provider.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and for legitimate business purposes. For data from connected accounts, we retain this information only as long as necessary to provide our travel services. If you request deletion of your account, we will securely delete your information unless required to retain it for legal or regulatory reasons.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access to your data.
Correction of inaccurate data.
Deletion of your data.
Withdrawal of consent for certain data processing.
Revoking access to connected accounts through the respective service provider's settings.

You maintain full control over any connected account data by revoking access, requesting deletion of specific data, or modifying permissions granted to Miso.com through your account settings with the connected service.

To exercise these rights, please contact us at support@miso.com. We will respond within the timeframe required by applicable law.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

8. International Data Transfers

If you access Miso.com from outside the United States, please note that your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure that appropriate safeguards are in place for international data transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy at http://miso.com/privacy-policy and indicate the effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Email: support@miso.com

Address: 757 Market Street, San Francisco, CA 94103

Thank you for choosing Miso.com for your travel needs. Your trust is important to us.